Frequently Asked Questions
We’ve got answers!
Browse our FAQs to quickly find what you need—no long reads, just clear solutions.
General
Once the delete request is made, the data lives on the platform for 15 days and gets deleted after that. If there are any pending appointments or wallet balances, pending appointments will be cancelled on the 15th day from deleting and a refund gets initiated to the account the money came from.
If users want to reactivate their account within 15 days of deleting it, they can email us “reactivate my account” with all necessary details at
We will not sell your personal data. That’s our promise.
Yes, we do have an iOS and Android app for customers to find your business, which allows them to book appointments online.
Data Safety & Security
Your data is hosted on secure, industry-compliant cloud infrastructure that follows strict international standards. All data is encrypted in transit and at rest, and the infrastructure is regularly audited and monitored to prevent unauthorized access.
We will not sell your personal data. That’s our promise.
Yes, our cloud infrastructure complies with major standards such as SOC 2 Type II, SOC 3, and supports HIPAA-eligible services. We also align with GDPR and CCPA regulations to ensure your data privacy and protection.
Your data is stored in secure data centers that follow rigorous physical and digital access controls. These centers are located in regions that meet international data protection laws, ensuring data residency and regulatory compliance.
Access to your data is strictly limited to authorized personnel only, based on roles and responsibilities. We follow a least privilege access policy and implement multi-factor authentication (MFA) for added protection.
Yes. We use encryption at rest and in transit to protect your information. This ensures your data remains private and unreadable to unauthorized parties, even if intercepted.
We treat your data as your property. We never sell or share your data with third parties. All data is handled in compliance with global privacy laws to ensure transparency, trust, and full control.
Yes. Regular audits and risk assessments are conducted to identify and address any vulnerabilities. This includes infrastructure security reviews and continuous monitoring of system performance and threat detection.
In the rare event of a security incident, we follow a strict incident response protocol. You will be notified immediately with full transparency, and corrective action will be taken promptly to mitigate any risk.
Yes, you have complete control over user roles and permissions. You can assign different levels of access to your team, track usage activity, and revoke access any time.
We operate on highly available, fault-tolerant cloud systems with hourly automated backups, redundancy, and real-time monitoring. This ensures business continuity and minimal service disruption, even during unexpected issues.
Logging into Zylu App
You can log in at https://biz.zylu.co using a web browser.
You need your registered email address and password to access the Zylu app. You can also login with your Google Account.
Click the “Forgot Password” option on the login page to reset your password.
Yes, each team member can log in using their own credentials if they've been added to your Zylu account.
Bookmark the login page for quicker access
Regularly update your password
Keep credentials secure and don’t share them
Make sure you're using the correct registered email and password
Try resetting your password
If issues persist, contact Zylu Support via live chat or WhatsApp
Payment
There is a one-time onboarding fee that is mentioned above.
On cancellation of a service, the money goes back to where it was originally paid from within 2-5 business days. There will be a 3%+GST deduction on the refund to cover the payment charges levied by the payment gateways.
Yes, you can easily switch between plans. Contact our team at [email protected] to do so.
Yes, there is an 18% GST on any plan you choose, applicable only to Indian customers.
The merchant charges for the payment gateway are 3% plus GST for any transaction through our payment gateway. (At present only available in India.)
Our pricing varies depending on the size and needs of your staff, which is why we’d love to chat with you, understand your requirements and send over a quote.
What we can promise you is that we’re reasonably priced. Our quotes will not shock you or your exec team. We understand that one of the major barriers to engagement tools is their exorbitant price—and we’re actively working against that tide to provide a solution that every team can afford.
No, we don't charge any commission on bookings. Except the 3% transaction on the online payment to cover the transaction fee.
Bookings, Walk-ins & Sales
Booking is a scheduled appointment made in advance.
Walk-in is used when a customer arrives without prior booking and is served immediately.
When making a booking or walk-in sale, click “New Customer” and enter their phone number, name, and gender.
You can also search for existing customers by name, number, or email.
Go to the booking or walk-in screen
Tap “Service” to add services
At checkout, you can also add retail products by selecting them
You can send invoices via:
WhatsApp (ensure API is set up)
SMS
Print option — tap Print, review, and give a hard copy
Services: Go to Menu → Manage → Services
Products: Go to Main Menu → Inventory → Products
Make sure you're using the correct registered email and password
Try resetting your password
If issues persist, contact Zylu Support via live chat or WhatsApp
Whatsapp Marketing
Zap uses WhatsApp Business API integration, ensuring compliance with WhatsApp’s guidelines. This significantly reduces the risk of your number getting banned, even when sending bulk messages.
Yes, Zap supports multiple devices at once, allowing your team to collaborate by managing the same chat.
We take data security seriously. All your data is encrypted and stored securely. We never share your information with third parties.
No, with Zap, you don’t need to store any customer numbers. While billing, customer data will be stored and saved automatically, so you don’t have to save it again to send personalized messages.
The cost per conversation varies based on the country you're messaging. To view the country-specific conversation costs, please check the details on this link: https://zylu.co/whatsapp-conversation-cost
Make sure you're using the correct registered email and password
Try resetting your password
If issues persist, contact Zylu Support via live chat or WhatsApp
By using Zap, your customers can easily book appointments, check membership details, view packages, and more through WhatsApp, improving their overall experience.
Absolutely! Zap allows customers to send inquiries directly through WhatsApp, ensuring quick responses.
With Zap, you can send personalized messages, bulk broadcasts, automated replies, and even appointment confirmations.
Yes, there is a limit to the number of messages you can send via WhatsApp Business accounts, primarily determined by your business-initiated conversation limit.
Here’s a breakdown:
Initial Limit: Start with 250 new conversations per day.
Increased Limits: If your message quality and activity are high, your daily limit can increase in stages:
- 1,000 conversations
- 10,000 conversations
- 100,000 conversations
- Unlimited conversations
How It Works:
- A "business-initiated conversation" is when you start a new chat, like sending marketing or update messages.
- This limit only applies to new conversations started each day; within each active chat, you can send unlimited messages.
Reaching Your Limit:
- If you hit your daily limit, you can still message within active conversations.
- New conversations will have to wait until the next day or until space opens up in your limit.
How to Increase Limits:
- Keep messages high-quality and maintain active, positive interactions with users. This helps boost your daily limit over time.
Absolutely! Zap offers smart automation tools that handle common customer queries, bookings, and follow-ups, saving you time and ensuring timely responses.
Eligibility for a Green Tick on WhatsApp:
Well-Known Brand: Your business needs to be widely recognized, typically with news coverage from major media outlets.
Business-Only: Only businesses are eligible; public figures like influencers are not.
WhatsApp Business Platform: You must be using the WhatsApp Business Platform (API).
Higher Messaging Tier: It helps if your business is at least on Tier 2 messaging level.
Decision by WhatsApp: WhatsApp makes the final decision, and API providers can’t influence it, despite some claiming they can.
Unclear Criteria: Factors like brand reputation and website domain authority may influence eligibility, but the exact criteria are not fully transparent.
No Payment Required: Applying is free, and the rules are the same for everyone. Be wary of BSPs charging for WhatsApp's free services.
Boost Your Chances: Increase news coverage of your brand before applying to appear more popular.
Restricted Business Types: Some businesses are not allowed on the WhatsApp API, including those in gambling, cryptocurrencies, drugs, tobacco, alcohol, medical products, weapons, adult products, and dating services.
Submit your application on Meta for a chance to earn the green tick!
Use WhatsApp Business Platform (API): Ensure your business is using the WhatsApp Business API, as only API accounts are eligible for the green tick.
Business Manager Setup: Your business must have a verified Facebook Business Manager account.
Submit an Application via BSP: Partner with a WhatsApp Business Solution Provider (BSP) who can submit the green tick request on your behalf. You cannot apply directly.
Provide Required Documents: Typically, you'll need:
- Business Registration Document: An official document proving your business is registered (e.g., government registration certificate).
- Proof of Address: A document with your business’s legal address (e.g., utility bill, lease agreement).
- Proof of Authority: If applying through a third party, you may need a letter of authorization.
Await Review: WhatsApp reviews your application, checking for brand recognition and compliance with their guidelines.
Approval or Rejection: If approved, the green tick will appear next to your business name in WhatsApp. If rejected, you can reapply after improving your brand’s visibility.
Note: The process is free, and only the BSP should handle the submission. Avoid any charges from BSPs for this free service.
Customers can access Zap directly through the WhatsApp platform linked to your salon’s Zylu account.
Yes, customers can check their membership balance anytime by simply clicking "View Your Balance" in WhatsApp.
Yes, customers are required to bring their own phone number for Meta integration. The number provided must not be logged into WhatsApp or WhatsApp Business. Any costs associated with procuring and maintaining the phone number will be borne by the customer.
AI Attendance
Staff simply scan their face when they arrive and leave using their smartphone. The AI instantly recognizes them and logs their attendance automatically. It takes just 2 seconds and creates tamper-proof records.
AI Attendance is an add-on integration with Zylu. Contact your Zylu representative to add AI Attendance to your existing Zylu system. Once activated, you can set up face recognition for your staff and start tracking immediately.
This system is built for beauty and wellness businesses including:
- Salons and hair studios
- Spas and wellness centers
- Nail studios
- Skin clinics and dermatology centers
- Hair extension centers
- Tattoo studios
- Any beauty business with staff attendance needs
No! Zylu AI Attendance works with the smartphones your staff already have. There are no expensive fingerprint scanners, card readers, or attendance machines to purchase, install, or maintain.
Yes, all attendance data is securely stored and protected with 100% tamper-proof logs. Face recognition creates undeniable proof of attendance that cannot be manipulated or faked.
Yes, the AI is specifically trained to work in various lighting conditions typical of salon environments, ensuring reliable face recognition throughout the day.
No, we have incorporated geo-fencing technology. The user can’t check-in from a different location.
Yes, multiple staff members can use the same device to scan their faces for attendance. Each person's face is individually recognized and logged separately.
Most salon owners save 3-5 hours weekly by eliminating manual attendance sheets, dispute resolution, and data entry. You get your time back to focus on growing your business.
No! This is impossible with face scanning technology. Each person must physically be present to scan their own face, completely eliminating "buddy punching" or proxy attendance.
You can view real-time attendance data, late arrival patterns, absence tracking, and export comprehensive reports for payroll processing with one click.
The system is designed to scale with your business needs. Contact Zylu for specific limits based on your salon size and staff count.
Yes! Book a free demo to see exactly how Zylu AI Attendance will work for your salon before making any commitment.